Consumer Protection Board takes BYD victims to meet with Jiraporn after finding a problem with insufficient free charging points
Reporters reported that the Consumer Protection Organization brought victims of car purchases who were affected and treated unfairly by the marketing policies of Reve Automotive Co., Ltd., the distributor of BYD electric cars, to submit a letter to Ms. Jiraporn Sindhuphrai, Minister to the Prime Minister’s Office.
Ms. Jiraporn stated that the Consumer Protection Board had already received a complaint about this case and had divided the team into two teams: the fact-finding team, which invited the group of victims and the company that was the distributor to provide information on whether the promotion was in accordance with the ministerial regulations or not, while the other team was about compensation for those who had talked to Reve Company, which led to compensation for the victims by providing free charging at 2,000 locations nationwide for a period of one year, starting on Aug
ust 1st. However, there were also efforts to find additional measures to protect consumers.
Today, we will listen to how consumers have been damaged and what they need to provide additional information. Initially, we learned about the problem of some free charging points that could not be charged, so we invited Reve Co., Ltd. to urgently fix it. At the same time, there was also the case of BYD in China recalling almost 100,000 cars that were at risk of fire. The Consumer Protection Board asked Reve Co., Ltd. to provide details, which initially received a statement that the 100,000 cars that were at risk of fire were not sent to Thailand. However, Reve Co., Ltd. will be invited to provide details and to investigate the standards in other matters that may affect consumers.
While the representative of the Consumer Protection Foundation stated that the compensation of Reve Company in the past 3-5 months, the stations that provided free use were not enough. One station had only two pumps and was not open 24 hour
s. Consumers did not have time to wait. Therefore, it was seen that there might have to be a government policy to control it in the future. However, consumers want to buy EVs at a reasonable price. Therefore, the entire government policy might have to be reviewed.
The representative of the group of victims said that he confirmed that he did not have a problem with the price reduction because he wanted Thai people to use cheap products. However, there was a problem with the price structure. In the case of the EV 3.0 project, money was donated to help, but BYD used it for its own marketing. However, after the project ended, the price would increase. The victims have experienced this all along. He emphasized that as a real user who used the free charging service, some points were in gas stations where the power outlets were open but the gas stations were closed. In many places, the queues were very long. If you ask if they were sincere, we tried to contact them to negotiate. We also traveled to the parliament t
o have the committee invite them to clarify. We tried to contact the seller directly, but they never paid any attention to us.
Source: Thai News Agency