Bangkok: The Department of Energy Business (Department of Energy Business) together with the Office of the Consumer Protection Board (OCPB) opened a hotline to receive complaints and solve problems with cooking gas tanks in the household sector. along with increasing the penalty for bringing cooking tanks to fill up at car service stations in order to
Mr. Sarawut Kaewtathip, Director-General of the Department of Energy Business and Mr. Thasorn At Thanithiphan, Secretary-General of the Consumer Protection Board Join in signing the memorandum of understanding on cooperation on consumer protection. To promote integration, cooperation and support the operations of both agencies. To drive solutions to the problem of cooking gas tanks in the household sector Focus on safety from using cooking gas tanks. and protect people who have not been treated fairly by business operators selling cooking gas.
In this regard, the framework for cooperation has been established, including:
1. Cooperation Set up a hotline to rec
eive complaints. To take care of the rights of the people Both agencies will cooperate in coordinating and forwarding complaints between agencies.
2. Public relations Create public relations media regarding safety, trading systems, and legal issues of the cooking gas system.
3. Inspection to supervise cooking gas shop operators to comply with the laws and regulations of the Department of Energy Business and the Office of the Consumer Protection Board.
4. Integration of other cooperation Promote work according to the missions of the two agencies exchange ideas and prepare a work manual
‘Collaboration between Department of Energy Business and the Office of the Protection Committee this time In addition to helping to increase the efficiency of receiving and sending complaints between government agencies. It also helps facilitate consumers in reporting complaints. In order for the people to receive safety and fairness. And most importantly, it also helps solve and prevent problems for business operators selli
ng deteriorated cooking gas tanks. Does not pass safety standards can be sold to the public in the long run,’ Mr. Sarawut said.
If people encounter problems with cooking gas tanks, such as the case of finding expired cooking gas tanks being sold or a tank with an expiration year not specified Found the sale of cooking gas tanks with valves that are more than 10 years old or other cases such as counterfeit brands. Tanks are deteriorated, have dents, corrosion, cracks, and do not meet the criteria, including cases where the business operator does not provide evidence of receipt of money. Do not accept returns of cooking gas tanks. or not refunding the security deposit on the cooking gas tank and do not label the product or in the case of complaints When the product does not conform to the specified label You can contact us to report clues at Department of Energy Business Telephone number 02 794 4307 or Office of the Consumer Protection Board You can contact the hotline 1166.-517-Thai News Agency
Source: Thai
News Agency