Samut Prakan, AOT announced that the airport check-in system has returned to normal operation, with no passengers found stranded.
Mr. Keerati Kitimanawat, President of Airports of Thailand Public Company Limited (AOT), said that in the case of the Departure Control System (DCS) of some airline groups having problems on the afternoon of July 19, 2024, causing all airlines worldwide using the system at all airports to be unable to check in passengers and reserve seats, at 02.00 hrs. (July 20, 2024), the system was back to normal. However, at 09.00 hrs., the system malfunctioned again before returning to normal operation since 11.00 hrs. Currently, it was found that the passenger queue and check-in time have returned to normal.
Mr. Kirati continued that from the incident, it was found that about 200 airlines were affected, but all flights were able to operate. Only some flights were delayed by 1-3 hours, and only one flight was canceled, the Bangkok-Osaka route on July 20 at 10:00 a.m., which is consistent wi
th the airline’s announcement that no passengers were left behind on any flights. Only some passengers requested to change flights and request a refund, which can be done according to the regulations of the Civil Aviation Authority of Thailand.
Mr. Keerati added that AOT has measures to support such incidents by maintaining the rights of passengers to change flights or request a refund of fares, including ordering additional personnel to be prepared to handle the situation over the next 3 days in case of repeated system failures. However, during this consecutive holiday period, AOT would like to ask for cooperation from passengers to allow 3 hours of travel time in advance to prevent missing flights.
Mr. Keerati concluded that during this global airport crisis, AOT received great cooperation from airlines and airport operators who sent ground staff, passenger service staff, and staff to facilitate and advise passengers, including AOT providing food and drinks for passengers waiting to check in.
Source: Th
ai News Agency